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Managing for quality in the hospitality industry /

Managing for quality in the hospitality industry / King, John H. Jr.; Cichy, Ronald F. - New Jersey : Pearson Education, Inc., 2006. - xx, 298 p.: ill.; 27.5 cm.

Includes glossary, index, your tools of the trade

ISBN: 0130945897

Dewey Class. No.: C 647.94 K53 2006

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