Law enforcement interpersonal communication and conflict management :  the impact model / 
Fitch. Brian D. 
 - California :  Sage Publication Inc.,  2016. 
 - xiii, 138 p.: ill. ; 23cm. 
<br/><br/>Includes bibliography & works cited, index 
<br/><br/><label>ISBN: </label>9781506303376 
<br/><br/><label>Dewey Class. No.: </label>C 363.2 F544 2016