Managing for quality in the hospitality industry / 
King, John H. Jr.; Cichy, Ronald F. 
 - New Jersey :  Pearson Education, Inc.,  2006. 
 - xx, 298 p.: ill.; 27.5 cm. 
<br/><br/>Includes glossary, index, your tools of the trade 
<br/><br/><label>ISBN: </label>0130945897 
<br/><br/><label>Dewey Class. No.: </label>C 647.94 K53 2006