The administrative professional technology & procedures / 
Rankin, Dianne S.; Shumack,Kellie A. 
 - 15th ed. 
 - USA :  Cengage  Learning Inc.,  2017. 
 - xxiii, 346 p.: col. Ill.; 27 cm. 
<br/><br/>Includes references guide, glossary, index 
<br/><br/><label>ISBN: </label>9781305581166 
<br/><br/><label>Dewey Class. No.: </label>C 651.3 R211 2017