Business and administrative communication / 
Locker, O Kitty; Kienzler, Donna S. 
 - 11th ed. 
 - New York :  McGraw-Hill Education,  2013. 
 - xl, 726 p.: col. Ill.; 27.5 cm. 
<br/><br/>Includes appendies, glossary, photo credits,  index 
<br/><br/><label>ISBN: </label>978125909565 8 
<br/><br/><label>Dewey Class. No.: </label>C 651.7 L815 2013