Driven to delight :  delivering world-class customer experience the Mercedes-Benz way / 
Michelli, Joseph A. 
 - New York :  McGraw-Hill Education,  2016. 
 - xvii, 282 p.: ill.; 23.6 cm. 
<br/><br/>Includes glossary, bibliography, index 
<br/><br/><label>ISBN: </label>9780071806305 
<br/><br/><label>Dewey Class. No.: </label>C 658 M623 2016