TY  - BOOK
TI  - Driven to delight: delivering world-class customer experience the Mercedes-Benz way 
SN  - 9780071806305
U1  - C 658 M623 2016 
PY  - 2016///
CY  - New York
PB  - McGraw-Hill Education
N1  - Includes glossary, bibliography, index
ER  -