Managing information :  IT for business processes / 
Wilson, David A. 
 - 3rd ed. 
 - Massachusetts :  Butterworth-Heinemann,  2002. 
 - xii, 269 p.: ill.; 24.4 cm. 
<br/><br/>Includes appendix, glossary, and index 
<br/><br/><label>ISBN: </label>0750656212 
<br/><br/><label>Dewey Class. No.: </label>C 658.4 W69 2002