Operations management and total quality management / 
Collier, David Alan; Evans, James; Lindsay, William 
 - Singapore :  Cengage Learning Asia Pte Ltd,  2020. 
 - 697 p.: ill.; 25.2 cm. 
<br/><br/>Includes appendix, endnotes, and index 
<br/><br/><label>ISBN: </label>9789814878456 
<br/><br/><label>Dewey Class. No.: </label>C 658.562 C699 2020