Service management and marketing :  managing the service profit logic / 
Gronroos, Christian 
 - 4th ed. 
 - UK :  John Wiley & Sons Ltd,  2015. 
 - ix, 522 p.; 23.3 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9781119922988 
<br/><br/><label>Dewey Class. No.: </label>C 658.8 G876 2015