Communication strategies for managing conflict: a guide for academic leaders 
Higgerson, Mary Lou 
 - California: John Wiley & Sons, Inc.  2016 
 - xiii, 350p.; 23.5cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781118761625 
<br/><br/><label>Dewey Class. No.: </label>C 378.1 H635 2016