Service quality and productivity management (winning in service markets series ) 
Wirtz, Jochen 
 - vol.12 
 - Singapore: World Scientific Publishing co. pte. Ltd.  2018 
 - 75p.: ill.; 23cm. 
<br/><br/> Includes conclusion, summary, endnotes, About the author, acknowledgments 
<br/><br/><label>ISBN: </label>9781944659424 
<br/><br/><label>Dewey Class. No.: </label>C 658.401 W799 2018