TY  - BOOK
TI  - Service quality and productivity management (winning in service markets series )
SN  - 9781944659424
U1  - C 658.401 W799 2018 
PY  - 2018///
CY  - Singapore: World Scientific Publishing co. pte. Ltd.
N1  - Includes conclusion, summary, endnotes, About the author, acknowledgments
ER  -