Total quality management (concepts, strategy and implementation for operational excellence ) 
Sharma, Sunil 
 - New Delhi: Sage Publications India Pvt Ltd  2018 
 - xxxiii, v.p. 24.7cm. 
<br/><br/> Includes appendix, index 
<br/><br/><label>ISBN: </label>9789351502814 
<br/><br/><label>Dewey Class. No.: </label>C  658.401 Sh531 2018