| 000 | 00527nam a2200157Ia 4500 | ||
|---|---|---|---|
| 003 | EaristPH | ||
| 008 | 240523s2016 xx 000 0 und d | ||
| 020 | _a9780071806305 | ||
| 040 | _cEARIST LIBRARY | ||
| 082 | _aC 658 M623 2016 | ||
| 245 | 0 |
_aDriven to delight : _bdelivering world-class customer experience the Mercedes-Benz way / _cMichelli, Joseph A. |
|
| 260 |
_aNew York : _bMcGraw-Hill Education, _c2016. |
||
| 300 | _axvii, 282 p.: ill.; 23.6 cm. | ||
| 504 | _aIncludes glossary, bibliography, index | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5857 _d5857 |
||