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Driven to delight : delivering world-class customer experience the Mercedes-Benz way /

Driven to delight : delivering world-class customer experience the Mercedes-Benz way / Michelli, Joseph A. - New York : McGraw-Hill Education, 2016. - xvii, 282 p.: ill.; 23.6 cm.

Includes glossary, bibliography, index

ISBN: 9780071806305

Dewey Class. No.: C 658 M623 2016

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