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Service quality and productivity management (winning in service markets series )

Service quality and productivity management (winning in service markets series ) Wirtz, Jochen - vol.12 - Singapore: World Scientific Publishing co. pte. Ltd. 2018 - 75p.: ill.; 23cm.

Includes conclusion, summary, endnotes, About the author, acknowledgments

ISBN: 9781944659424

Dewey Class. No.: C 658.401 W799 2018

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