Service quality and productivity management (winning in service markets series ) Wirtz, Jochen
Material type:
TextPublication details: Singapore: World Scientific Publishing co. pte. Ltd. 2018 Edition: vol.12Description: 75p.: ill.; 23cmISBN: 9781944659424DDC classification: C 658.401 W799 2018
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| BOOKS | Manila Campus Library CIRCULATION SECTION | C 658.401 W799 2018 (Browse shelf(Opens below)) | Available | 15322 |
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| C 658.401 P267 2020 Quality management for organizational excellence | C 658.401 Sh531 2018 Total quality management (concepts, strategy and implementation for operational excellence ) | C 658.401 Sh531 2018 Total quality management (concepts, strategy and implementation for operational excellence ) | C 658.401 W799 2018 Service quality and productivity management (winning in service markets series ) | C 658.409 Or687 2020 Organizational leadership | C 658.409 St893 2016 The art of strategic leadership (how leaders at all levels prepare themselves, their teams, and organizations for the future ) | C 658.5 C699 2020 Operation management and total quality management / |
Includes conclusion, summary, endnotes, About the author, acknowledgments
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